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Privacy Policy

Last Updated: January 31, 2026

1. Information Collected

Users provide information such as email, name, company details, and job data.

Mobile App Specific:

  • Location Data: GPS coordinates when using location-based features (job tracking, time card clock-in/out, map view). Location is only collected when the app is actively in use, never in the background.
  • Photos & Camera: Access to capture and upload photos of job sites, completed work, and documentation.
  • Device Information: Device type, operating system version, unique device identifiers for app functionality and crash reporting.
  • Usage Data: App interactions, feature usage, and performance metrics to improve user experience.

2. How We Use Your Information

Data is used to operate the platform, process payments, enable AI features, and provide support.

  • Provide and maintain app functionality
  • Manage user accounts and authentication
  • Track work hours and job locations automatically (with permission)
  • Enable communication between team members
  • Generate invoices, proposals, and reports
  • Send notifications about jobs, schedules, and updates
  • Improve app performance and user experience
  • Provide customer support

3. Location Data Usage

We collect location data only when you actively use the app for:

  • Clocking in/out at job sites to verify presence
  • Viewing jobs on the map
  • Navigating to job locations
  • Calculating travel time and mileage

Important: Location is NEVER collected in the background when the app is closed or not in use. You can disable location services at any time in your device settings, though some features may not function properly.

4. Camera & Photo Access

We request camera and photo library access to:

  • Take photos of completed work for job reports
  • Attach before/after photos to jobs
  • Document site conditions
  • Create visual records for clients

Photos are stored securely in our cloud storage and are only visible to authorized team members within your company.

5. Data Storage & Security

Data is stored securely via Supabase with industry-standard security measures:

  • Encrypted data transmission (HTTPS/TLS)
  • Encrypted password storage
  • Secure authentication tokens
  • Regular security audits
  • Access controls and role-based permissions

6. Data Sharing

Data may be processed by trusted third-party services:

  • Supabase: Database and authentication hosting
  • Stripe: Payment processing (see below)
  • OpenAI: AI-powered features
  • Google Analytics: Usage analytics
  • Amazon Textract: Document processing
  • QuickBooks: Accounting integration (optional)
  • Expo: Push notifications and app services (mobile)

Stripe & Payment Data:

When you connect your Stripe account to accept invoice payments, you create your own independent Stripe account directly with Stripe. Important information about payment data:

  • Your bank account information, tax IDs, and identity documents are collected and stored by Stripe directly, not by ProTrades.
  • ProTrades does not have access to your bank account details, full card numbers, or payout information.
  • Your payment data is governed by Stripe's Privacy Policy.
  • We only store your Stripe Account ID to link payments to your ProTrades account.

We DO NOT:

  • Sell your personal information to third parties
  • Share your data with advertisers
  • Use your data for purposes other than providing our services
  • Track you across other apps or websites
  • Store or access your bank account or payment credentials

7. Cookies & Tracking Technologies

ProTrades uses cookies and similar technologies to provide and improve our service:

  • Essential Cookies: Required for authentication, security, and core functionality. These cannot be disabled.
  • Analytics Cookies: We use Google Analytics to understand how users interact with our service. This helps us improve features and user experience.
  • Preference Cookies: Store your preferences such as theme settings and dashboard layouts.

Third-Party Analytics: Google Analytics may collect information about your device, browser, and how you interact with ProTrades. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Do Not Track: ProTrades does not currently respond to Do Not Track (DNT) browser signals. We do not track users across third-party websites.

8. Data Retention & Deletion

Active Accounts: Data is retained while your account is active.

Deleted Accounts: Personal data is permanently deleted within 30 days of account deletion.

Business Records: Job history, invoices, and financial records may be retained for legal and tax compliance (typically 7 years).

Account Deletion: To delete your account, contact us at sabri@protrades.ai. Company owners must transfer ownership before deleting their account.

9. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request data deletion
  • Export your data
  • Opt-out of notifications
  • Disable location services
  • Revoke camera and photo access

10. Children's Privacy

ProTrades is not intended for users under 18 years of age. We do not knowingly collect information from children under 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through in-app notifications, email notifications, or by updating the "Last Updated" date at the top of this page.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: You can request that we delete your personal information, subject to certain exceptions.
  • Right to Opt-Out of Sale: ProTrades does not sell personal information to third parties as defined under CCPA. We do not and will not sell your personal information.
  • Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your CCPA rights.

To exercise your California privacy rights, contact us at sabri@protrades.ai. We will verify your identity before processing your request.

13. Data Breach Notification

In the event of a data breach that affects your personal information:

  • We will notify affected users via email within 72 hours of discovering the breach.
  • We will provide information about what data was affected and what steps you should take.
  • We will notify relevant authorities as required by applicable law.
  • We will take immediate steps to contain the breach and prevent further unauthorized access.

14. Contact Us

For privacy-related questions or requests:

15. Legal Compliance

This Privacy Policy complies with Apple App Store Review Guidelines, General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable data protection laws.